If your baggage is lost, it is important to immediately inform the airline about the incident. Go to the airline's counter or its representative, preferably in the arrivals hall or at a location indicated by them. Have your baggage check receipt on hand. The airline is responsible for locating your baggage and delivering it within a maximum of 7 days (domestic flights) or 21 days (international flights). If the baggage is not found within this period, you will be entitled to compensation, which must be paid by the airline within 7 days.

In cases of baggage theft, report the incident in writing to the airline. They are responsible for the baggage from the moment it is checked in until it is received by the passenger. Additionally, file a report with the Police, who are the competent authority to investigate the case. The airline will assist in the investigations and take the necessary measures to resolve the situation.